1. Information We Collect
Welcome to ZellaFlow (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit information through our forms, interact with our communications, or use our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Business name and business information
- Appointment or scheduling details
- Service inquiry information
- Communication preferences
- Any information submitted through forms, calendars, chat widgets, advertisements, phone calls, SMS messages, or other communication channels
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website interaction data
- Cookies and tracking technologies
2. How We Collect Information
We may collect information when you:
- Submit a website form
- Book an appointment or consultation
- Contact us by phone, email, SMS, chat, or website message
- Interact with our advertisements or landing pages
- Respond to our communications
- Use our website or services
- Opt in to receive text messages, emails, calls, or other communications
We may also collect information through third-party platforms and tools used to operate our website, CRM, automation workflows, scheduling systems, analytics, advertising, and communications.
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Respond to inquiries and support requests
- Schedule consultations or appointments
- Send requested information
- Deliver customer service communications
- Send SMS/text notifications and follow-ups
- Send email communications related to requested services
- Manage CRM records and customer conversations
- Operate automation workflows and follow-up systems
- Improve website performance and marketing efforts
- Maintain security and prevent fraud
- Comply with applicable legal, regulatory, and carrier requirements
4. SMS/Text Messaging Policy
By providing your phone number and opting in through our website forms, scheduling tools, advertisements, landing pages, chat widgets, or other communication channels, you consent to receive SMS/text messages from ZellaFlow.
These messages may include:
- Appointment reminders
- Follow-up communications
- Customer support messages
- Service-related updates
- Responses to inquiries
- Promotional or informational messages related to requested services
Message Frequency: Message frequency may vary depending on your interaction with our services, but users can generally expect approximately 1–5 messages per month.
Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.
Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP or by contacting us directly. After you send STOP, you may receive a confirmation message and no further messages will be sent unless you opt back in. Opt-out requests will be honored within a reasonable time and no later than 10 business days after receipt.
Help: For assistance, reply HELP or contact us at:
- Email: [email protected]
- Phone: +1 856-588-3254
Consent Is Not a Condition of Purchase: Your consent to receive SMS messages is not a condition of purchasing any product or service from ZellaFlow.
SMS Consent: SMS consent is not shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services necessary to deliver SMS communications.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Sharing of Information
We do not sell, rent, trade, transfer, or otherwise provide personal information, mobile numbers, lead data, or SMS consent data to third parties or affiliates for marketing or promotional purposes.
We may share information with trusted third-party service providers that help us operate our business, including:
- CRM platforms
- Communication providers
- Scheduling software
- Analytics providers
- Payment processors
- Automation and integration tools
- Customer support and service providers
These providers are only permitted to use your information as necessary to provide services on our behalf.
We do not sell or share SMS opt-in data, mobile numbers, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Customer opt-in data is never sold, rented, or shared for marketing purposes.
6. Cookies & Tracking Technologies
Our website may use cookies, analytics tools, pixels, and similar tracking technologies to:
- Improve website functionality
- Analyze website traffic
- Personalize user experience
- Support advertising and retargeting efforts
Third-party tools we may use include services such as:
- Google Analytics
- Meta/Facebook Pixel
- GoHighLevel tracking and CRM tools
- CRM and automation platforms
- Advertising platforms
You can modify your browser settings to decline cookies if preferred.
7. Data Security Practices
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no electronic transmission or storage system can be guaranteed to be 100% secure. While we work to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to provide services, manage customer relationships, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and support legitimate business operations.
When personal information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by applicable law.
9. Third-Party Services
ZellaFlow uses GoHighLevel as its primary customer relationship management (CRM), funnel builder, communication, automation, appointment scheduling, and marketing platform.
GoHighLevel may process and store contact information, form submissions, appointment data, communication records, SMS and email conversations, call records, customer pipeline data, and automation workflows on our behalf.
We may also use additional third-party tools and platforms for analytics, advertising, payment processing, scheduling, communications, call tracking, automation, and customer support.
Our website and services may integrate with third-party tools and platforms. We are not responsible for the privacy practices of external websites or services.
We encourage users to review the privacy policies of those third parties.
10. Your Rights & Choices
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for communications
- Opt out of SMS or email communications
To make a request, contact us at:
You may opt out of SMS messages by replying STOP. You may request help by replying HELP. You may also contact us directly to update your communication preferences.
11. Children’s Privacy
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect information from children.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.
13. Contact Information
If you have questions about this Privacy Policy, you may contact us at:
ZellaFlow
https://ZellaFlow.com
Email: [email protected]
Phone: +1 856-588-3254
Last Updated: May 31, 2026